Accessibility Advisor

Mr. Christian T. Kent

Assistant General Manager, Access Services
Washington Metropolitan Area Transit Authority

Christian T. Kent, Assistant General Manager of Access Services at WMATA, has over 30 years of experience in the public transit industry and is responsible for system wide accessibility and ADA compliance for the Authority’s rail, bus, and paratransit services. Mr. Kent oversees a set of paratransit contracts with an annual operating budget of over $120 million. He conceived and implemented a new paratransit business model that leverages competition and offers more opportunity for small businesses to participate, and he designed a hybrid paratransit eligibility and travel training program that earned his agency the 2012 Innovation Award from the American Public Transportation Association (APTA).

A member of COMTO since 2007, Mr. Kent has served twice on the Nominating Committee for COMTO’s Board of Directors and for the COMTO Celebrating Women Who Move the Nation event since its inception in 2012. Mr. Kent was appointed Chair of COMTO’s newly established Accessibility Committee in July 2017.

Mr. Kent is a 2003 graduate of the Leadership APTA Program and a 2013 graduate of the Eno Transit Executive Program. He has served twice on APTA’s Board of Directors and currently serves as Vice Chair of APTA’s Access Committee. He is also working with APTA’s Diversity Council on the development of performance metrics for its next iteration of the APTA Diversity and Inclusion Plan.

Mr. Kent began his transit career in 1987 at the University of Virginia as a bus driver while pursuing his Master’s in Education. Before joining WMATA in 2005, he served as a contractor-general manager of paratransit operations for various public transit agencies to include MARTA; NJ TRANSIT; Santa Clara VTA; and Fairfax County, Virginia.